IT Operations and Cloud Engineer
Primary Responsibilities:
- Engineering enterprise data, voice and video networks
- Establishing and operating network test facilities
- Maintaining a secure transfer of data to multiple locations via internal and external networks
- Working with vendors, clients, carriers and technical staff on network implementation, optimization and ongoing management
- Perform all key Service Management processes including change, incident, problem, monitoring, maintenance and specially handing service requests for 3 core applications.
- Specifically handle 24/7 L1, L2 and L3 oversight for incident responses and excellent understanding of the end-to-end support process from client to different support escalation levels
- Manage, configure, respond and resolve security alerts
- Perform platform, application(s) and monitoring
- Perform patching of OS, monitoring/restoring backups and regular testing for DR/application recovery
- Provide support for production and non-production environments to ensure system update and expected service levels
- Develop and document processes based on operation incidents, technologies and tools used in those processes to resolve
- Building up infrastructure for internal environments as part of operational acceptance
- Consider building in automation scripts, processes and tools where possible
- Implement Operational tools and requirements, e.g. monitoring solutions, high availability services
Requirements:
- Experience in deploying and managing cloud operations for a company using Azure, AWS, Google Cloud or other major cloud services
- Experience as a DevOps/DevSecOps team member developing and maintaining SaaS/PaaS implementations
- Experience in analyzing and mitigating security related issues and threats
- Design, generate and interpret operational reports related to system health status, capacity management and system performance management
- Experience in using infrastructure monitoring and privileged access management
- Degree holder preferably in Information Technology, Computer Science or Computer Engineering
- Familiarity with ITILv3 or ITIL v4
